Question 1

What is the minimum order quantity?

Accepted Answer

We quote in carton multiples rather than fixing a single rigid MOQ, because a five-chair salon and a 200-bed hospital are not the same buyer. Tell us the quantity you are working with and we will tell you honestly whether it is workable and what the rate looks like at that level.

Question 2

Do you supply against GeM?

Accepted Answer

Yes. The GeM seller account belongs to AARNA ENTERPRISES — the firm that markets ETROSAFE — under Seller ID OT3R250013407052. Government departments, public hospitals and institutional buyers can procure through the portal with documented quotations and coordinated supply.

Question 3

Where do you deliver?

Accepted Answer

We are based in Kharghar, Navi Mumbai and supply across Maharashtra and pan-India by surface transport. Freight basis — included, to-pay or ex-works — is stated in the quotation so there is no ambiguity at delivery.

Question 4

How quickly can you quote?

Accepted Answer

Contact us for pricing and availability — we work through enquiries in order and come back as soon as the specification is clear. A complete enquiry moves fastest: product, quantity, delivery location and required timeline. If any of those are missing we will ask first rather than send a number that changes later.

Question 5

Can you match a tender or SOP specification?

Accepted Answer

Send the specification text and we will go through it line by line, confirming what can be supplied against each clause and flagging anything that cannot — before the bid, not after the award. That is more useful to you than a blanket yes.

Question 6

Do you supply samples?

Accepted Answer

Sample availability depends on the product and the order size under discussion. For bulk and recurring requirements, samples are usually arranged so your team can check fit and feel before a large order is committed. Ask in your enquiry.